I learned product by fixing what customers struggled with.
I started in 2019 handling failed top-ups, disputes and refunds. That work showed me how customer problems connect to provider responses, partner expectations and operational processes. I moved into business development and then technical product management, proposing Cashplus to the C-level and designing it from scratch. Today, as VP of Product, I focus on product direction, prioritisation and the decisions that connect business needs with delivery. Alongside full-time work, I completed a Bachelor of Computer Science at Esa Unggul University (2020–2024, GPA 3.62), studying in the evenings and at weekends. It gave me the technical grounding to work closely with engineers on APIs, integrations and routing.
How I work, in three decisions
Route around provider failure
At Cashplus, provider price, success and service performance became inputs to routing. Working with engineering on automatic rerouting moved transaction success from 78% to 96%.
At OpenH2H, the client had no engineering counterpart. Versioned requirements, confirmed before implementation, kept a 6-person delivery team and the client aligned through an approximately 2.5-month launch.
Promoted in September 2026, formalising the portfolio prioritisation and provider decisions I had led as Technical Product Manager. Lead product across the group: the Cashplus portfolio in payments, telco, utilities, remittance and digital financial services, and product, pricing and supply decisions for Metro Reload B2B, aligning roadmap and commercial priorities with the CEO, COO and CTO. Own WSJF portfolio prioritisation, product go/no-go decisions and provider routing strategy, and evaluate build-versus-buy options. Lead a team of 8 (2 Product Managers, 4 Business Development Managers, a Sales Supervisor and a UI/UX Designer) and coordinate priorities across approximately 37 colleagues in product, project management, business development, customer support, finance, sales and marketing.
Technical Product Manager · Metro Reload Group & Cashplus
Drove the move of Metro Reload Group’s platform from office servers to a data centre and then virtualised cloud, with the C-level, owner and an external consultant, lifting capacity past about 400K transactions a day as volume grew to 600K–1.2M at peak. Proposed Cashplus to the C-level in 2021 and designed it from scratch as the sole Technical Product Manager on the founding team: about 10K daily transactions in the first year, scaling to 50K+ per day, with 50K+ Android downloads. Raised transaction success from 78% to 96% within two months through provider routing, automatic fallback and pre-validation of invalid numbers, and reduced partner integration lead time from 30 days to 1–2 days across 30+ integrations. Developed partnerships with banks, rural banks, cooperatives, payment providers and digital-product suppliers, and shaped products including BI-FAST transfers, e-wallet top-ups, referral-agent pricing and BestDeal Plus, then extended Cashplus into white-label and co-branded services with remittance and money transfer.
Business Development · Metro Reload
Built relationships with 50+ principals, billers, banks and providers for a B2B host-to-host (H2H) network. Standardised customer-service procedures, product listings and pricing adjustments, helping make partner onboarding repeatable in about 3–7 days. Contributed partner, supplier and product foundations as Metro grew from about 300K daily transactions in 2019 to 600K–1.2M per day during 2021–2025, growth delivered by multiple teams.
Customer Service Officer · Metro Reload
Handled 100+ transaction cases per day, including failed top-ups, disputes and refunds, building practical knowledge of H2H transaction flows and provider responses.
Group projects with sister companies (part-time, completed)
Both projects were run by sister companies within the Cashplus group, not outside clients, and concluded in September 2026.
· Part-time
OpenH2H · Client-side and internal Project Manager
PT Cipta Solusi Aplikasi · for PT Keepo Solusi Indonesia
Client-side and internal project management across a 6-person delivery team, documented requirements and 10+ integrations. Live production traffic: 400K+ transactions/day.
I’m based in Indonesia and open to relocating. I’m looking for product manager roles in consumer apps, marketplaces, payments and travel, and I’m also open to digital delivery roles.
